Frequently Asked Questions
You can contact us directly at any time, but take a moment to read through the questions we’re asked most often.
If you have already requested a quote and have questions about that quote or your itinerary, please contact our customer support team or your travel agent directly.
What do I need in order to make a booking?
To make a reservation, we’ll need a few details from you, including the number of passengers, your flight details and your accommodation address.
What if I’m unable to find the location I want to book?
If you can’t find the location you want to book, just get in touch with a member of our customer support team and they’ll be happy to help.
How can I pay for my booking?
Payment must be made in full once you confirm your reservation. We accept all major credit and debit cards and PayPal.
Is it possible to make a booking for a child under 2?
Please contact us in advance if you wish to make a booking for a child under 2, so we can book a child seat on your behalf.
How safe is it to use my debit or credit card online?
Using your debit or credit card online is a safe process. We are SSL certified, ensuring your details are securely encrypted. What’s more, your credit/debit card details are never stored.
I need to make changes to my booking. How do I do this?
If you need to make changes to your reservation, get in touch with a member of our customer service team and we’ll do our best to help.
How much will it cost to bring extra luggage?
Extra luggage may be chargeable. Get in touch with a member of our customer support team today to discuss your options.
Are you able to accommodate wheelchair users?
Please contact us in advance so we can select the vehicle that best suits your needs.
What areas do you cover?
We cover all areas of France.
Are your buses and coaches fitted with WiFi?
Yes. All our vehicles come fitted with free WiFi.
What are your hours of operation?
We operate 24 hours a day, 7 days a week.
How far in advance should I book my vehicle?
Depending on availability, we advise that all bookings are made at least 3 hours in advance.
Still have a question? Contact us and our team will help.
Call +44 203 834 3211 now to book
Speak to our team directly, or send your journey on WhatsApp.