Frequently Asked Questions
You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.
- What do I need in order to make a booking?
In order to make a reservation, we’ll need a few details from you including how many passengers, details of your flight as well as your overseas accommodation address.
- What if I’m unable to find the location I want to book?
If you’re unable to find the location you want to book, just get in touch with a member of our customer support team and they’ll be happy to assist you.
- How can I pay for my booking?
Payment must be made in in full once you confirm your reservation. We accept all major credit and debit cards and PayPal.
- Is it possible to make a booking for a child under 2?
Please contact us in advance if you wish to make a booking for a child under 2 so we can book a child seat on your behalf.
- How safe is it to use my debit or credit card online?
Using your debit of credit card online is a safe process. We are SSL certified ensuring safe encryption of your details. What’s more, any details regarding your credit/debit card will never be stored.
- I need to make changes to my booking, how do I do this?
If you need to make changes to your reservation, get in touch with a member of our customer service team and we will do our best to assist you.
- How much will it cost to bring extra luggage?
Extra luggage may be chargeable. Get in touch with a member of our customer support team today to discuss your options.
- Are you able to accommodate wheelchair users?
Please contact us in advance so that we are able to select the vehicle that best suits your needs.
- What areas do you cover?
We cover all areas of France.
- Are you buses and coaches fitted with WiFi?
Yes. All our vehicles come fitted with free WiFi.
- What are your hours of operation?
We operate 24 hours a day, 7 days a week.
- How far in advance should I book my vehicle?
Depending on availability, we advise that all bookings should be made 3 hours in advance.